Privacy Policy
Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]
1. Who We Are
txet.me (the "Platform," "we," "us," or "our") is operated by [LEGAL ENTITY NAME], a company registered in Tamil Nadu, India.
Registered Address: [INSERT FULL REGISTERED ADDRESS]
Contact Email: [INSERT CONTACT EMAIL]
Data Protection Officer: [INSERT DPO EMAIL OR STATE "N/A" IF NOT REQUIRED]
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use txet.me. This policy applies globally to all users.
2. What Information We Collect
We collect information directly from you and automatically through your use of the Platform.
2.1 Information You Provide
- Account Information: Email address, chosen handle/username, full name (when provided), payment information (processed by third-party payment processors)
- Profile Information: Bio, expertise areas, pricing settings, profile photos, verification documents (for Creator accounts)
- Conversation Data: All messages, questions, and responses exchanged through the Platform between Creators and Users
- Training Data: Content you provide to train your AI, including writing samples, FAQs, knowledge base materials, conversation transcripts
- Payment Information: Billing address, payment method details (credit card information is processed and stored by our payment processor, not by us directly)
- Support Communications: Any information you provide when contacting customer support
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on Platform, conversation duration and frequency
- Device Information: IP address, browser type, operating system, device identifiers, mobile network information
- Location Data: Approximate location based on IP address
- Cookies and Tracking: We use cookies and similar technologies (see Section 9)
2.3 AI Training and Learning Data
When you create an AI version of yourself:
- All conversation data between your AI and users is stored and used to improve your AI's responses
- You explicitly provide training materials that teach your AI your voice, expertise, and response patterns
- Your AI's performance metrics and learning patterns are tracked
- Intervention data (when you override or guide your AI) is recorded to improve AI accuracy
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Delivery
- • Create and manage your account and handle (e.g., txet.me/yourhandle)
- • Enable hybrid AI-Creator conversation functionality where Creator AIs handle responses while Creators actively monitor
- • Process payments and facilitate monetization for Creators
- • Match users with appropriate Creator-backed conversations
- • Provide real-time monitoring tools for Creators to oversee and intervene in conversations
- • Provide customer support
3.2 AI Development and Training
- • Train your personal AI using content you provide
- • Improve your AI's accuracy through conversation feedback, your active monitoring, and your interventions
- • Facilitate real-time Creator oversight and intervention capabilities
- • Analyze conversation patterns to enhance the hybrid model (AI-Creator collaboration)
- • Develop better AI models and Creator monitoring tools for the Platform
3.3 Platform Improvement
- • Analyze usage patterns to improve features
- • Conduct research and development for new features
- • Monitor Platform performance and identify technical issues
- • Prevent fraud, abuse, and security threats
3.4 Communication
- • Send transactional emails (waitlist updates, account confirmations, payment receipts)
- • Notify Creators in real-time when their AI needs guidance or when they should review conversations
- • Alert Creators about ongoing conversations they're monitoring
- • Send important Platform updates and policy changes
- • Marketing communications (only with your consent; you can opt out anytime)
3.5 Legal Compliance
- • Comply with applicable laws and regulations
- • Respond to legal requests and prevent illegal activity
- • Enforce our Terms of Service
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), UK, and Switzerland, we process your data based on:
- Contract Performance: Processing necessary to provide our services (Article 6(1)(b) GDPR)
- Legitimate Interests: Platform improvement, fraud prevention, security (Article 6(1)(f) GDPR)
- Consent: Marketing communications, optional features (Article 6(1)(a) GDPR)
- Legal Obligation: Compliance with laws, tax regulations (Article 6(1)(c) GDPR)
6. What We DON'T Do With Your Data
We believe in absolute transparency. Here's what we explicitly DO NOT do with your information:
6.1 We Don't Sell or Rent Your Data
- • No data sales: We do not sell, rent, or lease your personal information to third parties, ever
- • No data brokers: We do not share your data with data brokers or aggregators
- • No ad networks: We do not share your data with advertising networks for targeted advertising
- • No affiliate marketers: We do not provide your information to affiliate marketing partners
6.2 We Don't Cross-Train AI Models
- • Your AI is yours alone: Your AI training data is never used to train other users' AIs
- • No cross-contamination: Conversations with your AI do not influence other Creators' AIs
- • No shared learning pool: We do not create a shared AI model trained on all users' data
- • Creator privacy: Other Creators cannot see your training materials, conversation logs, or AI configurations
6.3 We Don't Access Your Data Without Permission
No unauthorized reading: We do not read your conversations or training data except when required for:
- • Technical support (only with your explicit permission)
- • Legal compliance (when required by law)
- • Security investigations (when fraud or abuse is detected)
- • No data mining: We do not mine your conversations for insights to sell or share
- • No monitoring for profit: We do not monitor your conversations to identify business opportunities or competitive intelligence
6.4 We Don't Use Your Data for Unrelated Purposes
- • No political profiling: We do not use your data for political advertising or profiling
- • No credit decisions: We do not use your data to make credit, insurance, or employment decisions
- • No discriminatory practices: We do not use your data to discriminate based on protected characteristics
- • Scope limitation: We only use your data for purposes explicitly stated in this policy
6.5 We Don't Track You Across the Internet
- • No cross-site tracking: We do not track your browsing activity on other websites (except standard analytics cookies you can opt out of)
- • No device fingerprinting: We do not create persistent device fingerprints to track you across sessions
- • No hidden trackers: We do not use hidden pixels, beacons, or trackers beyond what's disclosed in Section 10
6.6 We Don't Share Creator Earnings or Financial Details
- • Revenue privacy: We do not share how much individual Creators earn with other users or third parties
- • No financial profiling: We do not share your payment history or transaction details except with payment processors necessary to complete transactions
- • Confidential metrics: Your performance metrics, conversation volumes, and pricing strategies remain private
6.7 We Don't Make Your Private Conversations Public
- • No public archives: Private conversations between you and Creator AIs are never made public
- • No testimonial use without consent: We do not use your conversations as marketing materials without your explicit written permission
- • No research publication: We do not publish or share conversation excerpts in research papers or public reports without anonymization and consent
6.8 We Don't Ignore Your Deletion Requests
- • No data hoarding: When you request data deletion, we actually delete it (subject to legal retention requirements)
- • No backup loopholes: We don't keep "backup copies" indefinitely after you delete your account
- • Timely deletion: We honor deletion requests within the timeframes specified in Section 8
6.9 We Don't Use Dark Patterns
- • No deceptive design: We do not use confusing interfaces to trick you into sharing more data
- • Clear opt-outs: Unsubscribe and data deletion options are easy to find and use
- • No forced consent: We do not require consent for optional features to use core Platform functionality
- • Honest communication: We do not hide important information in fine print or use legal jargon to obscure our practices
7. International Data Transfers
txet.me operates globally from India. Your information may be transferred to and processed in countries outside your country of residence, including India and countries where our service providers operate.
7.1 For EEA/UK Users
When we transfer your data outside the EEA/UK, we ensure adequate protection through:
- • Standard Contractual Clauses (SCCs) approved by the European Commission
- • Adequacy Decisions for countries deemed to provide adequate protection
- • Other legally approved transfer mechanisms
7.2 For Indian Users
Data may be transferred internationally in compliance with the Digital Personal Data Protection Act, 2023, using appropriate safeguards.
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
Account Data
Retained while your account is active, plus 30 days after account deletion to allow for account recovery
Conversation Data
Retained for 2 years after the conversation ends, or until account deletion, whichever comes first
AI Training Data
Retained while your AI is active, plus 90 days after AI deletion for model rollback purposes
Payment Records
Retained for 7 years for tax and accounting compliance (as required by Indian law)
Marketing Data
Deleted immediately upon unsubscribe request
Support Communications
Retained for 3 years for quality assurance and legal compliance
Waitlist Data
Retained until you claim your account or for 2 years if unclaimed, then deleted
You can request early deletion of specific data categories (see Your Rights section).
9. Your Privacy Rights
Depending on your location, you have the following rights:
9.1 Rights for All Users
- • Access: Request a copy of your personal information
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your account and associated data
- • Data Portability: Receive your data in a machine-readable format
- • Opt-Out: Unsubscribe from marketing communications
- • Support: Contact us with privacy questions or concerns
9.2 Additional Rights for EEA/UK Users (GDPR)
- • Right to Restriction: Limit how we use your data
- • Right to Object: Object to processing based on legitimate interests or for direct marketing
- • Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
- • Right to Lodge a Complaint: File a complaint with your local Data Protection Authority
EU Representative: [INSERT EU REPRESENTATIVE DETAILS OR STATE "TO BE APPOINTED"]
UK Representative: [INSERT UK REPRESENTATIVE DETAILS OR STATE "TO BE APPOINTED"]
9.3 Additional Rights for California Users (CCPA/CPRA)
- • Know: Request details about personal information collected, sources, purposes, and third parties we share with
- • Delete: Request deletion of personal information
- • Opt-Out of Sale: We do not sell personal information
- • Non-Discrimination: We will not discriminate against you for exercising your rights
9.4 Additional Rights for Indian Users (DPDP Act 2023)
- • Access and Correction: Access and correct your personal data
- • Erasure: Request erasure when data is no longer necessary or consent is withdrawn
- • Grievance Redressal: File complaints with our Grievance Officer (see Section 16)
- • Nominate: Designate someone to exercise your rights in case of death or incapacity
To Exercise Your Rights:
Email us at [INSERT PRIVACY EMAIL] or use the in-app settings. We will respond within:
- • 30 days for general requests
- • 45 days for CCPA requests (with possible 45-day extension)
- • As required by applicable law
11. Security Measures
We implement industry-standard security measures to protect your information:
11.1 Technical Measures
- • Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- • Access Controls: Role-based access with principle of least privilege
- • Authentication: Multi-factor authentication for Creator accounts
- • Infrastructure Security: Regular security audits and penetration testing
- • Monitoring: 24/7 security monitoring and intrusion detection
11.2 Organizational Measures
- • Employee training on data protection and security
- • Background checks for personnel with data access
- • Incident response plan for data breaches
- • Regular security assessments and updates
11.3 Data Breach Notification
In the event of a data breach affecting your personal information, we will:
- • Notify affected users within 72 hours of discovery
- • Inform relevant supervisory authorities as required by law
- • Provide information about the breach and steps to protect yourself
Important Security Notice
No system is 100% secure. While we strive to protect your data, you are responsible for maintaining the confidentiality of your account credentials.
12. Children's Privacy
txet.me is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, contact us at [INSERT CONTACT EMAIL]. We will delete such information within 30 days of verification.
13. AI-Specific Privacy Considerations
13.1 AI Training Transparency
- • Your AI is trained exclusively on content you provide
- • Your AI only learns from conversations it participates in (not from other users' AIs)
- • You can review conversation logs to see what your AI has learned
- • You can delete training data, which will retrain your AI without that data
13.2 AI Accuracy and Limitations
- • Your AI may make mistakes or provide inaccurate information
- • Users are notified they are interacting with an AI, not a human
- • Creators are responsible for monitoring and correcting their AI
- • We are not liable for incorrect or harmful AI responses
13.3 User Consent for AI Interactions
- • Users explicitly consent to interact with Creator AIs
- • Users are informed when a Creator intervenes or takes over
- • Users can request human-only interactions (Creator must manually respond)
14. Third-Party Links
The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. Review their privacy policies before providing any information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy on the Platform.
Notification of Material Changes:
- • We will notify you via email or prominent Platform notice
- • Continued use of the Platform after changes constitutes acceptance
- • You may close your account if you disagree with changes
Version History:
[INSERT VERSION HISTORY TABLE]
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | [DATE] | Initial privacy policy |
16. Contact Us
For privacy questions, concerns, or to exercise your rights:
General Contact
Email: [INSERT PRIVACY EMAIL]
Mailing Address:
[LEGAL ENTITY NAME]
[FULL REGISTERED ADDRESS]
[CITY, STATE, POSTAL CODE]
[COUNTRY]
Grievance Officer (India DPDP Act)
Name: [INSERT GRIEVANCE OFFICER NAME]
Email: [INSERT GRIEVANCE OFFICER EMAIL]
Address: [INSERT GRIEVANCE OFFICER ADDRESS]
Response Time: 72 hours
EU/UK Data Protection Officer
[INSERT DPO DETAILS OR STATE "TO BE APPOINTED WHEN REQUIRED"]
Supervisory Authorities
- India: Ministry of Electronics and Information Technology (MeitY)
- EU: Your local Data Protection Authority
- UK: Information Commissioner's Office (ICO)
- California: California Attorney General
Acknowledgment: By using txet.me, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
Language: This Privacy Policy is provided in English. If translated into other languages, the English version shall prevail in case of conflicts.
Severability: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in full effect.
END OF PRIVACY POLICY